CORONAVIRUS UPDATE

Updated: Monday 2nd November 2020 09:30 - WE ARE STILL OPEN!

Dear patients,

We would like to reassure you that we will still be OPEN during the second lockdown which was proposed by our Prime Minister over the weekend. Our services will continue as they have been operating over the last few weeks, with no planned disruptions.

Since re-opening in June, we have secured the highest levels of PPE and implemented stringent measures to ensure patient and staff safety at all times. Many of you have experienced our new way of working, which has been successful in ensuring that your dental appointment is safe for all those involved.

If you had routine dental treatment planned before the pandemic started, it is likely that you have already been to the practice to have your treatment completed. If not, we will have made attempts to contact you to arrange this. We are currently working through a backlog of patients who had minor dental problems during the first lockdown. If you feel that you may fall into this category, we will be in touch with you in due course if we haven’t already.

We are dealing with dental emergencies as normal on a daily basis, so please get in contact with us on 01709382351 if you have any concerns. Our reception team will then arrange for you to be triaged by one of our dentists, who will discuss your problem in detail and book an appointment for you if necessary.

Once again, thank-you to all of our patients who have been so supportive and understanding during this difficult time.

The Team at Ivy Cottage Dental Care

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Updated: Wednesday 18th June 2020 15:00

Dear patients,

From the beginning of this week (15/06/2020) we are pleased to have commenced the phased re-opening of the practice. The service remains similar to how we have been operating during the lockdown and routine dentistry will not be provided at the moment. We have developed a new patient journey for those patients who attend the practice, meaning things may be slightly different to normal. 

For most dental treatment, sophisticated levels of personal protective equipment (PPE) are essential and many procedures would be unsafe to both staff and patients without it, under the current circumstances. As expected, this PPE is in high demand by most healthcare providers, including our fellow NHS colleagues who are working on the front line. The PPE is not automatically provided to us as NHS dental practices so we ask for your continued patience as we are trying our best to get it as soon as we possibly can.

Currently at the practice, we are only able to deliver limited emergency treatment when clinically required. We are not able to book in any emergency appointments without a prior phone triage with one of our dentists. Emergency appointments will only be booked if our dentists feel the appointment is necessary, and if we feel the treatment will help you.

We kindly ask that you delay calling the practice to book any appointments for routine check-ups as we are not booking any at the moment. If you have an appointment booked for the remainder of June and July, we will be in contact with you at some point to discuss it. We are currently dealing with a backlog of patients who have experienced dental emergencies during the lockdown. When possible, we will also begin to prioritise those patients who are in open courses of treatment with us. If you feel you have a dental emergency, please contact the practice during our usual opening hours and we will make arrangements to help.

Once again, we can’t thank you all enough for your patience and kindness during this time, but it’s starting to look like there is light at the end of the tunnel.

We look forward to seeing you all again soon.

The team at Ivy Cottage Dental Care

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Updated: Saturday 30th May 11:00 

Dear patients,

As many of you may have seen in the media, the Chief Dental Officer has announced that dental practices across England will be allowed to begin the process of re-opening from Monday 8th June 2020. This advice is only based on the practice being safe before doing so and we must ensure that we have all the necessary protocols and PPE in place.

Throughout the pandemic our main priority has always been the well-being of our patients and staff and this is not something we are willing to compromise on. We will only be reopening once we are satisfied that the practice is safe for anyone who enters and we are working through the detail of this as quickly as possible. We plan to resume services in a phased manner, firstly prioritising our patients who have dental emergencies. We must highlight that routine dentistry will NOT resume at Ivy Cottage on Monday 8th June 2020.

We have been working hard behind the scenes to make the necessary preparations. However, this is not a quick job and will take time to source appropriate PPE and develop protocols. Routine care will be slowly reintroduced once we receive further guidance over the coming weeks.

As always, we will do our best to keep you informed throughout this process. If you are interested in making a new routine appointment, we kindly ask that you delay calling at this stage. For those patients who have had their routine appointments rearranged during lockdown, they are still postponed and we will contact you if they change. Please still contact the practice during our normal opening hours if you feel you have a dental emergency.

We are all really looking forward to welcoming you all back, but we hope you can understand that we must do this safely. Once again, we would like to thank you for your support and patience during this difficult time.

The Team at Ivy Cottage Dental Care
 

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Updated: Friday 1st May 2020 17:00

Dear patients,

We hope our current emergency service has been useful for those who have needed it during the coronavirus period. We are doing everything we can as a practice to deliver effective dental care within the necessary restrictions which have been advised for dentistry.

We would like to reassure you that local dentists in Rotherham have been working tirelessly with NHS England to establish arrangements within our wider community for some restricted, emergency dental treatment to take place. Although limited, we are incredibly lucky to have access to this service and we hope you can understand that some dental treatments simply have to wait. Like many things in life at the moment, we must make sacrifices to beat coronavirus.

Please call the practice if you have any dental problems, no matter how trivial. Your problem will be thoroughly triaged by our staff and the most appropriate advice and arrangements will be provided.

We look forward to seeing you all again soon and please, stay safe.

The Team at Ivy Cottage Dental Care

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