CORONAVIRUS UPDATE

Updated: Tuesday 31st March 2020 16:00

The updates provided below (Monday 23rd March 2020 and Wednesday 25th March 2020) still largely apply.

However, following the most recent advice from dental governing bodies, we are no no longer able to see patients face-to-face in the dental surgery as it is not safe.

We would like to reassure you that we are still open to discuss your dental emergency with you over the phone. Our dentists will be able to provide thorough, tailored advice and can send essential prescriptions remotely if necessary.

We will be open for telephone advice during the following hours:
Monday 09:00 – 5:30
Tuesday 8:30 – 5:30
Wednesday 8:30 – 5:30
Thursday 8:30 – 5:30
Friday 8:30 – 5:30
Saturday 8:30 – 12:30

As a profession, we are working with NHS England to establish a safe solution. We are still here to help you and to help reduce the burden on our colleagues operating NHS 111 which is extremely over-stretched at the moment.

Again, we would like to thank all of our patients who we have been in contact with so far who have been extremely understanding and supportive. The number of patients concerned for staff well-being has been overwhelming.

We wish all of our patients the very best during these difficult times. Please stay at home, stay safe and help to protect our NHS.

The team at Ivy Cottage Dental Care

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Updated: Wednesday 25th March 2020 11:45am

The update provided below (Monday 23rd March 2020) still fully applies but the only change is that we are now looking at cancelling appointments up until the end of May 2020 rather than April. If you are a patient who has already rearranged an appointment for May 2020 due to COVID-19, we will be in contact if we haven't already.

We would like to thank all of our patients who we have been in contact with so far who have been extremely understanding and supportive.

We hope you are all staying safe and keep smiling.

The team at Ivy Cottage Dental Care
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Updated: Monday 23rd March 2020 11:00am

COVID-19 is now affecting our lives in a way which we could not have imagined last week, or even a few days ago. As reiterated in our last update, it is our passion at Ivy Cottage Dental Care to do what is in the best interest of our patients and staff. This has now stretched to us doing what we can, to ultimately reduce the number of COVID-19 admissions and deaths.

For this reason, as of Monday 23rd March 2020, the practice will be closed and only open to genuine, severe dental emergencies which will be triaged via telephone by one of our dentists.

The British Dental Association (BDA), the Chief Dental Officer (CDO) and NHS England support and urgently advise the position we are adopting. Most, if not all dental practices around the country will be implementing the same strategy from now on, without delay.

All appointments for routine exams and routine treatments will be cancelled until the end of April 2020 at the earliest. This applies for all patients regardless of age and underlying health conditions. We will be contacting all patients who have appointments during this time frame, ideally by phone but you may receive a voicemail message, e-mail or text if we cannot get in touch. Please be reassured that we will do everything we can to complete your treatment once this situation is over.

If you have a severe dental emergency which cannot be helped via our telephone traige and you have symptoms of COVID-19 (continuous cough or fever), you will be advised to call NHS 111 where you will be referred to a dedicated COVID-19 dental centre which has adequate personal protective equipment. PLEASE do not attend the practice if you have these symptoms. Please note that at the moment, this service is only available to dental patients with severe dental emergencies and COVID-19 symptoms.

Most primary care dental practices (private/NHS), including Ivy Cottage, do not have this sophisticated level of protective equipment and there are even shortages in hospitals. For this reason, the treatment we are able to provide for dental emergencies will be extremely limited. All emergencies will be meticulously triaged over the phone by our dentists. If you feel you have a true dental emergency please contact the practice on 01709 382351 where our reception will take your details and a dentist will call you back on the same day.

‘Walk-in’ emergencies will not be permitted as this is not safe without initial triage and for this reason, the front door will be locked. All emergency patients who are booked in must attend alone unless they are a child or an adult who requires assistance. We will also be implementing social distancing and stringent cross-infection measures within the practice when you arrive.

We hope that you can support this stance which we know is in the best interest of our patients, our staff, our community and our NHS.  In the meantime, we desperately ask that you please follow government advice on social distancing, regardless of your age or health status. The disease is accelerating rapidly and we must work together as a society to contain it.

We know that many of you have been coming as families to our practice for many generations, so please pass this message onto your elderly friends and relatives who may not have internet access. We hope that you all stay safe and we cannot thank you enough for supporting us during these extremely difficult times.

The team at Ivy Cottage Dental Care


[Note: the previous update given on website, social media and via e-mail on Friday 20th March 2020 no longer applies]